FAQ

 

Q. How can I be sure that I get what I pay for or that the sculpture even arrives?

A. Stonelove is a Limited company of the United Kingdom registration number 5173638. We have been trading online since 2004 and have had hundreds of happy customers. We strictly adhere to all regulations for U.K. Limited companies with a merchant internet acount. We are Safebuy accredited, ensuring a hassle free shopping experience. Payment by credit card insures your transaction against fraudulent vendors.

 

Q. What happens if the sculpture arrives damaged?

A. We use a strict packing protocol for every sculpture sent. We have a 100% record of all Stonelove sculpture being delivered undamaged. The sculpture is also sent fully insured for transit. In the unlikely event of the sculpture arriving damaged, it will be remade and sent to the customer at no extra cost.

 

Q. How do I pay for the products?

A. Payments can be accepted in various ways.

    Using the safe, online Sagepay checkout system.

    By cheque or Bank transfer.

 

Q. Does Stonelove also deliver to Europe, United States ,Canada and other countries?

A. We can arrange full delivery for most international locations. For some countries, delivery surcharges will apply.

 

Q. Where will the statue be delivered to?

A.  All goods are delivered direct to customer or to delivery address given by customer.

 

Q. How much is the delivery cost?

A.  Free delivery on all items to most international destinations although there may be surcharges for delivery to some countries.

 

Q. Are there any extra taxes or charges to pay on delivery.

A. The price you see is the final price you pay. There are no hidden charges or taxes to pay.

 

Q. What are the products made from?

A. All of the products are hand carved from original marble or sandstone.

 

Q. How are the stone products made?

A.  All of the stone products are made by hand tools by master craftsmen.

 

Q. How are the products installed on delivery?

A. The customer is responsible for the installation of all products. Please Contact Us for advice on installing statues.

 

Q. Is there anywhere I can view samples before buying?

A. We are opening a showroom in London soon.

 

Q. Do Stonelove also supply sculpture to non domestic customers?

A. We have supplied stone sculpture to hotels, restaurants, garden centres, temples, interior designers and landscape gardeners. We offer attractive wholesale rates for bulk orders.

 

Q. Are the products insured?

A. All goods are fully insured for the duration of transit to the customer.

 

Q. What size can custom sculpture be made?

A. We can create sculpture starting from approx. 60cm = 2 feet high up to 3m = 10 feet high. We can also carve larger than this and have carved up to 5m high but this depends on raw stone availablity.